STANDARD TERMS AND CONDITIONS OF SALE AND OFFER
**1. Definitions**
- **"Seller"** - ERPBOX company, which provides Odoo implementation, customization and support services.
- **"Buyer"** - an individual or legal entity that places an order through the Seller's website.
- **"Services"** - Odoo implementation, configuration, consulting, training, support.
- **"Agreement"** - this public offer, which is considered concluded from the moment the order is placed.
**2. Ordering Process**
- The Buyer independently places an order through the Seller's website.
- The order is considered accepted after the Seller receives 100% prepayment.
- The Seller confirms the order by sending an email to the Buyer's specified address.
**3. Rights and Obligations of the Parties**
- The Seller is obliged to:
- Provide Services according to the selected tariff
- Comply with the legislation of Ukraine
- Ensure service quality
- The Buyer is obliged to:
- Pay for services on time
- Provide necessary information for order fulfillment
- Comply with Odoo license terms
**4. Pricing and Payment**
- Prices are indicated in UAH.
- Payment is made through payment systems on the website or by bank transfer.
- In case of service cancellation before their provision, the funds are fully refunded.
**5. Refunds**
- Refunds are made within 14 days from the date of payment if services cannot be provided.
- For individuals, the Law of Ukraine "On Consumer Rights Protection" applies.
**6. Liability**
- The Seller is not responsible for:
- Failure to meet Buyer's expectations
- Buyer's use of services in violation of instructions
- Maximum liability is limited to the order amount.
**7. Confidentiality**
- Personal data is processed in accordance with the Law of Ukraine "On Personal Data Protection".
- The Seller undertakes not to transfer data to third parties.
**8. Force Majeure**
- The parties are released from liability in case of force majeure circumstances.
**9. Dispute Resolution**
- All disputes are resolved through negotiations.
- If no agreement is reached - in court at the Seller's place of registration.
**10. Final Provisions**
- This offer comes into force from the moment of publication on the website.
- The Seller has the right to amend the terms with 10 days' notice.
- Placing an order means full acceptance of this offer terms.
Date of offer publication: 01.01.2025